Legal
Privacy Policy
This policy explains what information Internet Heads collects through internetheads.com and the Internet Heads Client Portal, how we use it, and the choices you have.
What we collect
- Contact details you give us: your name, email address, phone number, company and billing address, for example when you start a project, contact us or are invited to the client portal.
- Project and account information: messages, files, approvals and support requests you send through the portal, and records of invoices and payments.
- Technical information: your IP address and browser details when you sign in, sign a document or change your notification settings, kept as a security and consent record.
Card payments are handled by our payment processor. We don't store full card numbers.
How we use it
- To deliver our services: running your projects, answering support requests, and billing.
- To send the notifications you choose, by email and, if you opt in, by text message.
- To keep the portal secure and meet our legal and accounting obligations.
Text messages (SMS)
If you opt in to text messages, we use your mobile number only to send the account and project updates you selected. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help. See our SMS Terms.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except the service providers that deliver the messages for us.
Sharing
We don't sell your personal information. We share it only with service providers that help us run our business (for example hosting, email and text delivery, and payment processing), under agreements that require them to protect it and use it only for us, or when the law requires it.
Keeping it safe
Information is stored with reputable cloud providers, protected in transit with encryption, and accessible only to people who need it for their work.
Your choices
- Change your email and text notification settings anytime in the client portal under My account → Notifications.
- Ask us to see, correct or delete your information by emailing helpdesk@internetheads.com. Some records (such as invoices) must be kept for legal reasons.
Contact
Questions about this policy: helpdesk@internetheads.com.